FREE UK SHIPPING - We are pleased to offer our UK customers FREE Tracked shipping on all orders.  We aim to dispatch all orders within 2-3 working day's unless you are otherwise notified, during peak times such as Christmas please allow up to 5 working days.  All orders are sent Tracked and are fully insured.

 

UK SHIPPING RATES:

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FAST & FREE and Tracked (1-2 working days).  This method is free but if you require shipping faster than this on a Guaranteed Next Day Delivery or Saturday Delivery, please see the below rates for Royal Mail Special Delivery 1pm Tracked & Signed, and Parcelforce 24.  This is based on the actual parcel weight that we have calculated and can be selected as delivery options at the point of ordering:

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Royal Mail Special Delivery Guaranteed by 1pm:

0-1kg: £8.55
1.01-2kg: £11.00
2.01-10kg: £26.60

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Royal Mail Saturday Special Delivery Guaranteed by 1pm:

0-1kg: £13.26
1.01-2kg: £16.20
2.01-10kg: £34.92

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Parcelforce 24 - delivery next working day - Tracked & Signed: £9.99

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Orders can also be collected free of charge, please email sales@mykindofsunshine.co.uk for collection information

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EUROPE (52 Countries):

Standard International Shipping - Tracked & Signed (approx. 2-5 working days): £15.00

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SHIPPING FAQs:

 

HOW DO I KNOW IF MY ORDER HAS SHIPPED?
You will receive a dispatch confirmation to confirm that your order is on its way.

 

CAN I TRACK MY PARCEL?
All orders shipped can be tracked using the tracking details provided.

 

DOES MY ORDER HAVE TO BE DELIVERED TO MY BILLING ADDRESS?
The option is provided to ship orders made through our website to a different address from the one your card is registered at.  For security reasons we may contact you to verify your details before shipping to an alternate address.

 

CAN I CHANGE THE DELIVERY ADDRESS AFTER PLACING MY ORDER?
If you have made a mistake with your delivery address, please contact us at sales@mykindofsunshine.co.uk as soon as you can.  If the order has already been shipped please be advised address changes will not be possible, and we will need to wait for the parcel to be returned back to us, we will then be able to post back out at your own expense.

 

WHAT IF I AM NOT HOME WHEN MY ORDER IS DUE FOR DELIVERY?
Within the UK, Royal Mail and Parcel Force should leave a card that will advise details of where the parcel can be collected or how a re-delivery can be arranged.  DPD parcels have email and text notifications which mean you can control the delivery and you will also be given other delivery options.

 

CAN SOMEBODY ELSE SIGN FOR MY PARCEL?
Yes.  However MY KIND OF SUNSHINE accepts no responsibility if the signature received at the delivery address is not that of the intended recipient and will consider the parcel as correctly delivered.

 

CAN I COLLECT MY ORDER?

Yes.  Orders can also be collected free of charge, please email sales@mykindofsunshine.co.uk for collection information

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WILL I HAVE TO PAY CUSTOMS & IMPORT CHARGES?
Possibly, depending on your country. Any customs or import duties are charged by local customs agencies once the parcel has reached its destination country and these charges must be paid by the recipient of the parcel.  MY KIND OF SUNSHINE have no control over these charges, and unfortunately we cannot advise what the cost could be, as customs policies vary widely between countries.  If you are concerned it would be best to contact your local customs office for details of any charges before ordering so there are no surprises.

*Please note if any parcels are returned to us due to customs charges not being paid then we reserve the right to deduct any costs we incur from your refund*

 

FURTHER INFORMATION REQUIRED BY MY CUSTOMS OFFICE?
Each country will have their own import rules and procedures. If you have an order stuck in customs, please contact sales@mykindofsunshine.co.uk with your order details, and we will help you to resolve the issue as quickly as possible.

 

DO YOU SHIP INTERNATIONALLY?
If you wish to purchase any of our products and are an international customer please contact sales@mykindofsunshine.co.uk and we will be able to arrange payment for products and arrange shipping costs.

 

WHAT HAPPENS IF MY PARCEL IS LOST?
Unfortunately parcels can occasionally go missing but please do not worry as all our shipments are fully insured.  Please note each courier will have a period of time in their terms and conditions that has to pass before the parcel will be considered lost.  Our policy is to provide a full refund once this time has passed and a claim can be made.

If the reason a parcel is delayed or becomes lost is due to an incomplete or incorrect address, please be aware we cannot accept any liability for this but we will of course try to help resolve the matter in these situations.

 

DO YOU DELIVER TO PO BOX ADDRESSES?
We do not deliver to PO Box addresses.

 

IF I HAVE SENT SOMETHING BACK TO BE EXCHANGED, HOW WILL THE REPLACEMENT BE SENT TO ME?
Our policy is to deliver any replacement goods using the same delivery method you chose for your original order but please note we reserve the right to use an alternative delivery method.