WHAT TO DO:

If you are not happy with your order for any reason at all please contact us, sales@mykindofsunshine.co.uk as soon as possible.  We will happily accept returns if the request has been made within 14 days of receiving your order and the item is in an unused condition.  We reserve the right to refuse a return if the item is not in its original condition, or to make a deduction to the refund amount if the value of the item has been reduced as a result of its use prior to being returned.

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All returns must be sent via registered and insured mail in its original condition to our returns address.  This ensures the item is tracked and minimises the risk of it going missing as we cannot take responsibility for undelivered goods.  In the event of the loss for any returned goods it would be your responsibility to pursue a claim.

 

HOW LONG WILL IT TAKE:
We are available to receive returns Monday to Friday.  We aim to issue all refunds & dispatch exchanged goods within 2-3 working days of receipt, although it can take longer during busy periods such as Christmas.  You will receive a notification when your refund has been processed.

 

IMPORTANT INFORMATION:
All goods must be returned back in their original condition with all the original tickets and tags attached, and in the original or similar suitable packaging. 

If the returned goods are damaged in transit due to being inadequately packaged we will be unable to give a refund.  

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you. 

Postage to you will only be refunded if the goods are not as described in the listing or are lost in the post whilst being sent out to you.

If products have not been received due to the buyer either not signing for the parcel and not collecting from the post office, or if an incorrect delivery address has been provided, postage costs will not be refunded and a recharge cost will apply to re-deliver.

 

FAULTY GOODS:
If you believe any goods bought from us to be faulty in any way, please contact us at sales@mykindofsunshine.co.uk and we will always get back to you quickly and will advise how to proceed.  Please do not return the goods until we have been in touch.  Any goods found not to be faulty, and returned before our acknowledgment, will be returned to the sender at their own costs.

 

LATE RETURNS:
Your goods should be sent back to us within 30 days of receipt.

 

ADDRESS FOR ALL RETURNS & EXCHANGES: 

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